Terms and Conditions
These Terms and Conditions form the basis of your contract with Abbey Group and Cas Millar Consulting (joint organisers). By booking a place on our tour, you agree to these terms and conditions.
These Terms and Conditions form the basis of the contract between the Client and the joint organisers, Abbey Group and Cas Millar Consulting. By booking a place on a tour, the Client agrees to be bound by these Terms and Conditions.
For the purposes of these Terms and Conditions:
• The term “Tour Operator” refers jointly to:
1. Abbey Tours (trading as Abbey Ireland & UK), part of the Abbey Group, with its registered headquarters at Merchants Hall, 25–26 Merchants Quay, Dublin, D08 NT3K, Ireland; and
2. Cas Millar Consulting, based at Balkello Farm, Auchterhouse, by Dundee, DD3 0RA, Scotland.
• The term “Client” refers to the individual named on the confirmation invoice who requests and purchases services from the Tour Operator.
Please read them carefully.
1. Booking & Payment
A booking is only confirmed once we have received your completed booking form (or online booking) and non-refundable deposit/full payment as specified.
Full payment must be received no later than 31st January 2026 with the final request for payment invoiced on 7th January 2026.
Any bookings after 31st January will need to be paid in full at time of booking.
If payment is not received by the due date, we reserve the right to cancel your booking and retain any deposit paid.
Bookings will be accepted until 14th May 2026 or until tours are sold out.
2. Price & Inclusions
The price of the tour includes:
⦁ Accommodation as stated in the itinerary.
⦁ Transport by coach (or equivalent) as part of the tour programme.
⦁ Meals and catering as outlined in the itinerary.
⦁ Visits, activities, and services as described.
The price does not include:
⦁ Travel to/from the tour start and end point.
⦁ Travel back to start point for those booking a 3 or 4 day tour as part of a 5 day tour.
⦁ Your own travel insurance (which is strongly recommended).
⦁ Personal expenses, optional activities, tips, or items not specified in the itinerary.
3. Changes by the Client
If you wish to make changes after booking (such as name changes or rooming requests), we will do our best to accommodate, but this may not always be possible.
An administration fee of £50 will apply for changes.
4. Cancellations by the Client
Cancellations must be made in writing (email accepted).
Cancellation charges apply as follows:
⦁ The initial 25% deposit is non-refundable but until 31st January 2026 the tour deposit can be transferred to another person that you are responsible for sourcing.
⦁ Between 7th January 2026 and 15th February 2026 , the final payment of 75% if paid, can be returned if you decide to cancel but the 25% deposit will be retained
⦁ After 15th February 2026, if the full trip is cancelled by the customer, there will be no refund
We strongly recommend you take out travel insurance to cover cancellation costs.
5. Alteration/ Cancellation by The Tour Operator
We reserve the right to make minor changes to the itinerary (e.g. timings, visit venue, order of visits, catering).
The tour will go ahead if there are 20 people booked the tour. If we do not receive this number of bookings by 31st January 2026, we reserve the right to cancel that tour and should this occur the Client will be offered an alternative tour. Please note there may be a price difference. If this is not possible, we will offer a full refund.
In the unlikely event we must cancel the tour, you will be offered:
⦁ An alternative tour (if available).
⦁ Where an alternative is not available, a full refund of monies paid will be made to you.
We are not responsible for additional costs you may incur (e.g. flights, insurance).
Without prejudice to the client’s statutory rights:
A) The tour operator reserves the right to alter, change or cancel a tour.
B) If as a consequence of a force majeure, as outlined in section 6 of this document, the Tour Operator is obliged to curtail, alter, extend or cancel a tour, the client shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of the said curtailment, alteration, extension or cancellation of the tour.
C) If prior to the time of departure, the Tour Operator makes an alteration to the accommodation, the Tour Operator is obliged to source alternative accommodation of equal or greater standard in a similar location.
6. Force Majeure
We shall not be held responsible for any delay or failure in performance of any part of this Agreement to the extent that such delay or failure is caused by inter alia: fire; flood; lightning; explosion; war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; embargo; labour dispute; government requirement; civil or military requirement; act of God or nature; epidemics and quarantines; inability to secure goods or services; act or omission of carriers or suppliers; acts or failures to act of any governmental or competent authority; embargoes or blockades in effect on or after the date of this Agreement; national or regional emergency or any other causes beyond its reasonable control, whether or not similar to the foregoing; provided however that the Client by reason of such cause shall not be relieved of its obligation to make any required payments, including, for the avoidance of doubt, Non-refundable deposits, non-recoverable pre payments and associated costs that are due to the Tour Operator or have been incurred by the Tour Operator on the clients behalf.
In the event this Agreement is terminated pursuant to the terms in this section, the Tour Operator will return to the Client any payments previously paid by the Client to the Tour Operator, less any actual costs incurred by the Tour Operator and any other costs for which the Tour Operator has incurred a non-cancellable obligation to pay as of the time of the Force Majeure Event.
7. Accommodation
Accommodation will be provided as specified in the tour details.
Room allocations are subject to availability.
Any special requirements (dietary, accessibility, room type) must be advised at the time of booking. We will make reasonable efforts to meet these but cannot guarantee in all cases.
8. Travel & Transport
Transport during the tour will be by private coach (or equivalent).
Departure and pick-up points will be confirmed in advance.
We cannot be held liable for delays due to traffic, weather, or circumstances beyond our control.
9. Catering
Meals will be provided as per the tour itinerary.
Dietary requirements (e.g. vegetarian, allergies, intolerances) must be notified at the time of booking. While every effort will be made, we cannot guarantee all requests can be accommodated.
10. Health and Special Requirements
Clients should ensure they are fit to travel and take part in all activities.
It is the Client’s responsibility to disclose to the Tour Operator the existence of any physical or mental condition that might be relevant. The organiser reserves the right to decline to provide a holiday for a passenger with special needs, where in the Tour Operators opinion, that tour would be inconsistent with those special needs.
11. Insurance
It is the responsibility of the client to ensure they have valid up to date travel insurance for the duration of their stay in the UK.
The Tour Operator will not be held liable for any claims relating to lack of proper travel insurance.
12. Limitation of Liability
We will exercise reasonable skill and care in delivering the tour.
The Tour Operator shall not be liable for any damage caused to the Client by the failure to perform the contract or the improper performance of the contract where the failure or the improper performance is due neither to any fault of the Organiser or Supplier acting on the Tour Operators’ behalf nor to that of another supplier of services because:
(1) the failures which occur in the performance of the contract are attributable to the Client;
(2) such failures are attributable to a third party unconnected with the provision of the services contracted for, and are unforeseen or unavoidable;
(2) such failures are due to
(a) Unusual and unforeseeable circumstances beyond the control of the Tour Operator, or supplier of services, the consequences of which could not have been avoided even if all due care had been exercised; or
(b) an event which the Tour Operator or the supplier of the services, even with all due care, could not foresee or forestall.
13. Complaints
If you are unhappy with any aspect of the tour, please raise it immediately with the tour leader so we have the chance to resolve it.
The Tour Operator is concerned that all booked services are provided. In the event of any complaint concerning a service, the complaint should be raised with the appropriate supplier/contractor. In the event that the complaint is not resolved, the client should call the Tour Operator’s emergency number.
A written complaint shall be made to the Tour Operator within seven days after the termination of the tour. No complaint shall be entertained outside of seven days after the termination of the tour.
14. Baggage
The baggage allowance for each passenger (including transfers) is limited to a maximum of 23 kg per person and should not exceed a size of 76cm x 54cm x 33cm , plus a hand baggage of maximum 5 kg. Extra baggage must be reported in advance and may incur extra charge
⦁ The Tour operator may refuse to accept excessively bulky baggage.
⦁ The Tour Operator assumes no responsibility for the loss or theft of any baggage, nor for thefts in hotels or baggage left in buses.
⦁ The Tour Operator assumes no responsibility for damage to baggage caused by normal wear and tear during handling and transport.
⦁ In the event of loss or delay in the arrival of baggage caused by the airline, the passenger or the client must contact the airport or airline directly.
When porterage of baggage is included in a programme, it is based upon a maximum of 1 piece of baggage per person (23kg maximum). Passengers bringing baggage in excess of this amount may incur a surcharge.
15. Passenger Charges
Our tours do not include items of a personal nature such as laundry, room service, telephone charges, or other hotel charges such as damage to property or excessive cleaning charges due to inappropriate behaviour. All passengers are responsible for settling any such costs incurred before checking out of each hotel. The Tour operator reserves the right to withhold services, should the client fail to settle the outstanding amounts with the concerned supplier. Furthermore, should any client leave the country with unpaid service bills, the Tour Operator reserves the right to claim & offset these amounts from the Client on behalf of its suppliers.
16. Gratuities
Gratuities are not included in the quote (unless otherwise stated). Although these are at the participant’s discretion, the tour operator strongly advises that they are distributed by the passenger (or by the tour leader on behalf of the entire group) directly to the suppliers, most importantly to our drivers and tour guides. There is a long-standing tradition in the UK in relation to gratuities, and the recommended amount (to be given to the driver) is around £2-5 per passenger per day.
17. Safety
It is the responsibility of each individual client to ensure that they do not behave in such a way as to cause offence or danger to themselves or others, or which risks damage to property. Each Client shall be responsible for any injury or damage caused by their failure to behave in a safe and proper manner. The Tour operator reserves the right to withhold future services to the Client should their behaviour or conduct endanger the safety or wellbeing of other passengers on the tour.
18. Children & Minors
Children aged 15 years and over on the first date of the tour may be booked on to a tour. We are unable to take bookings from anyone aged 14 or under at the time of the tour. The client is responsible for ensuring any passengers under the age of 18 are accompanied by an adult on the tour. Unaccompanied minors are not permitted by the Tour Operator on any tour.
19. Special Requests
Special requests (e.g. ground floor accommodation, sea-view etc) shall be communicated to the Tour operator at the time of booking. The Tour operator will use reasonable endeavours to fulfil such requests. The granting of these requests is the sole responsibility of the supplier. No Liability shall attach to the Tour Operator for failure to comply with a special request and such requests do not form part of the contract.
20. Taxes
Our prices include all Irish & UK government taxes as levied as of date of this proposal. In the event that additional taxes are introduced by governing bodies or existing taxes increased, the increase will be passed on to the Client.
21. Governing Law and Jurisdiction
The Contract arising from any confirmed tour booking is to be interpreted under and is subject to the laws of the United Kingdom.
These terms are governed by the laws of Scotland/United Kingdom and any disputes will be subject to the exclusive jurisdiction of the courts of that country.
Your booking is a package as defined by the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all the rights applying to packages under UK law.
This means that we are fully responsible for the proper performance of your entire holiday package, including all travel services included in your booking (e.g. transport, accommodation, and excursions where applicable).
If we or our suppliers are unable to provide your holiday as described due to unavoidable and extraordinary circumstances, you are entitled to suitable alternative arrangements or a refund as required under the Regulations.
Under UK law, travellers booking a package holiday enjoy the following rights:
⦁ You will receive all essential information about your holiday before booking.
⦁ There is always at least one party liable for the proper performance of all travel services included.
⦁ You will be provided with an emergency contact number or point of contact during your trip.
⦁ You may transfer the package to another person within reasonable time limits and at reasonable cost.
⦁ Your money is protected in the event of the organiser’s (Abbey Group) insolvency.
⦁ If significant changes are made before departure, you may accept the new arrangements or cancel and receive a full refund
Agreement
By booking and paying for your place on the tour, you confirm that you have read, understood, and agreed to these Terms and Conditions.
